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이용약관

TERMS&CONTRACT

Hotel rules

1. Customers staying at the hotel are required to enter matters on the accommodation card located at the front desk according to the lodging industry law.

2. Following matters are not allowed in our hotel
  A) Usage of the heating or cooking fire or electronic heating devices such as iron at the room
  B) Smoking at a place with possible cause of fire including on the bed
  C) Bring in pets
  D) Bring in flammable substances including gun, gunpowder, and gasoline
  E) Behaviors or words harmful on others including gambling or corruption of public morals
  F) Visitors after 10 pm
  G) Behaviors of using the lobby as an exhibition space
  H) Behaviors of distributing advertisement flyers to customers other than those staying at the hotel
  I) Behaviors of ordering or bringing in foods from outside of the hotel
  J) Behaviors of using the room other than accommodation
  K) Behaviors of cooking meat in the room

3. Left laundry or lost items are preserved for 3 months after checking out the room unless otherwise requested. Afterwards, they are processed according to the law.

4. Matters related to items for overall facilities in the hotel
  4. Matters related to items for overall facilities in the hotel
  B) Prohibit from taking items out of the hotel
  C) Prohibit from moving to other places or processing them

5. Please make a payment to front accounting when leaving. In addition, please make a payment if needed according to the situations when you still stay.

6. Cash or valuables during the stay are suggested to be saved in the vault in the front accounting (free). If cash or belongings that are not kept in the vault are lost or stolen, hotel is not responsible for them at all. An understanding is appreciated.

Agreement of utilization

Article 1 (Application of this agreement)

1. Accommodation agreement concluded by this hotel and related contracts are based on what this agreement decides. What is not specified in this agreement is applied to law or customs.
2. Our hotel is eligible to respond to special agreement in a range of not corresponding with intent of the agreement, law, and custom without being restricted by the previous paragraph.

Article 2 (Refusal of accommodation) Our hotel is eligible to refuse to serve customers for accommodation in the following cases.

1. If the request of accommodation is not based on this agreement
2. If there is no room since the hotel is full
3. If a customer intending to stay at the hotel is recognized to have a possibility of conducting a behavior against the law related to accommodation or public order and beautiful and find custom
4. If a customer intending to stay at the hotel has a contagious disease
5. If there is a special burden on the accommodation
6. If there is a possibility of having pets or dangerous medicines
7. If it is impossible to serve due to unavoidable reasons such as natural disasters or breakdown of facilities and others
8. If accommodation cannot be provided by regulations in the law in Korea

Article 3 (Indication including the name)

Our hotel is eligible to request customers to indicate following matters if requested for accommodation.
1. Name, gender, nationality, occupation, address, and passport number of a customer
2. Other matters determined to be needed by the hotel

Article 4 (Deposit)

1. Deposit must be made in advance according to the length of stay if requested for accommodation
2. Deposit is covered as a cancellation fee if applicable to the following paragraph, and remaining balance is to be returned.

Article 5 (Cancelation of the reservation)

1. Our hotel applies following refund policies according if a part or the entire stay reservation is canceled by the customer who has already booked for reservation.

  Regular customers

Criteria of solving customer conflict [][2011-10 notified by Fair Trade Commission]
Lodging industry(criteria of refund when canceling the reservation by the customer)

Cancelation
period
Weekdays during
peak season
Weekend during
peak season
Cancelation
period
Weekdays during
non-peak season
Weekends during
non-peak season
10 days before scheduled date or on the same day of concluding the contract Refund of contract amount Refund of contract amount  
8-9 days before scheduled date 10% deduct 20% deduct
7 days before scheduled date 10% deduct 20% deduct
6 days before scheduled date 20% deduct 30% deduct
5 days before scheduled date 30% deduct 40% deduct
4 days before scheduled date 40% deduct 50% deduct
3 days before scheduled date 50% deduct 60% deduct 2 days before scheduled date 10% deduct 10% deduct
2 days before scheduled date 70% deduct 80% deduct 1 day before scheduled date 10% deduct No down payment refund
1 day or on the same day of scheduled date No down payment refund No down payment refund Cancel on the same day or not attend No down payment refund No down payment refund

 

  Group customer (if more than 15 customers)
  A) If canceling from 9 days to 2 days before the scheduled date; Claim 10% of cancelation charge on the first day fee for accommodation
  B) If canceling a day before the scheduled date: Claim 30% of cancelation charge on the first day fee for accommodation
  C) If canceling on the scheduled date: Claim 80% of the cancelation charge on the first day fee for accommodation
  D) If not attending for accommodation: Claim 100% of cancelation charge on the first day fee for accommodation
  ※ Additional internal regulations apply to those not listed above.

2. In our hotel, if a customer does not arrive to the 7pm on the scheduled date without contacting (up to 1 hour after scheduled arrival time if notified separately in advance) or does not contact, it is regarded as a cancelation.

3. As for the cases where cancelation occurs according to the previous paragraph, if a customer was unable to contact due to non-arrival or delay of public transportation means including trains or planes, or if otherwise recognized for how causes were not from a customer, the cancelation charge mentioned in the paragraph 1 is not applied.

Article 6 (Cancelation of reservation)

Our hotel is eligible to cancel the reservation in the following cases if otherwise determined.
1. If relevant to from paragraph 1 to 8 in the Article 2
2. If it is false from the paragraph 1 in the Article 3
3. If not paying for the reservation deposit specified in the paragraph 1 of Article

Article 7 (Registration procedures)
Customers are required to proceed following procedures at the front desk on the day when they arrive.

1. Records of the matter in the paragraph 1, Article 3
2. Records of the matter in the paragraph 2, Article 3

Article 8 (Payment)

1. Payment is to be made at the hotel accounting when customer leaves or if requested by the hotel via currency, traveler's check, or coupon.
2. Accommodation fee is charged if a customer does not randomly stay at the room after starting to use it.

Article 9 (Check out time)

1. Customers are required to check out from the room at our hotel at noon.
2. If check-out time is past, following additional fee is applied.
  ㆍUntil 3pm: 30% of room charge
  ㆍUntil 6pm: 50% of room charge
  ㆍAfter 6pm: The full amount of room charge

Article 10 (Refusal of accommodation)

Our hotel is eligible to refuse the continuous accommodation in the following cases even during the stay of accommodation..
1. If relevant to from paragraph 3 to 8 of the Article 2
2. If violating the rules of usage

Article 11 (Obeisance of usage rules)

Customers of our hotel are suggested to follow usage rules determined and posted in the hotel..

Article 12 (Responsibility of accommodation)

1. Our hotel is responsible for accommodation from when a customer checks-in at the front desk to when a customer checks-out.

2. Our hotel is not responsible for all the issues caused when a customer fails to use usage rules posted in the hotel.

3. If it is not possible to provide rooms for accommodation to a customer due to responsibilities of our hotel, other accommodation facilities are provided to a customer in the same or similar conditions.

Article 13 (Business hours)

Business hours of our hotel are specified in the annex paper..

Refund policies

Article 1 (Application of this agreement)

1. Accommodation agreement concluded by this hotel and related contracts are based on what this agreement decides. What is not specified in this agreement is applied to law or customs.
2. Our hotel is eligible to respond to special agreement in a range of not corresponding with intent of the agreement, law, and custom without being restricted by the previous paragraph.

Article 2 (Refusal of accommodation) Our hotel is eligible to refuse to serve customers for accommodation in the following cases.

1. If the request of accommodation is not based on this agreement
2. If there is no room since the hotel is full
3. If a customer intending to stay at the hotel is recognized to have a possibility of conducting a behavior against the law related to accommodation or public order and beautiful and find custom
4. If a customer intending to stay at the hotel has a contagious disease
5. If there is a special burden on the accommodation
6. If there is a possibility of having pets or dangerous medicines
7. If it is impossible to serve due to unavoidable reasons such as natural disasters or breakdown of facilities and others
8. If accommodation cannot be provided by regulations in the law in Korea

Article 3 (Indication including the name)

Our hotel is eligible to request customers to indicate following matters if requested for accommodation.
1. Name, gender, nationality, occupation, address, and passport number of a customer
2. Other matters determined to be needed by the hotel

Article 4 (Deposit)

1. Deposit must be made in advance according to the length of stay if requested for accommodation.
2. Deposit is covered as a cancellation fee if applicable to the following paragraph, and remaining balance is to be returned.

Article 5 (Cancelation of the reservation)

1. Our hotel applies following refund policies according if a part or the entire stay reservation is canceled by the customer who has already booked for reservation.

  Regular customers
  A) If canceling 2 weeks prior to the scheduled date of accommodation: Refund 100%
B) If canceling 10 to 13 days prior to the scheduled date of accommodation: Refund 50%
  C) If canceling 7 to 9 days prior to the scheduled date of accommodation: Refund 20%
  D) If canceling on the scheduled date or to 6 days prior to the scheduled date of accommodation: No refund

  Group customer (if more than 15 customers)
  A) If canceling from 9 days to 2 days before the scheduled date; Claim 10% of cancelation charge on the first day fee for accommodation
  B) If canceling a day before the scheduled date: Claim 30% of cancelation charge on the first day fee for accommodation
  C) If canceling on the scheduled date: Claim 80% of the cancelation charge on the first day fee for accommodation
  D) If not attending for accommodation: Claim 100% of cancelation charge on the first day fee for accommodation
   ※ Additional internal regulations apply to those not listed above.

2. In our hotel, if a customer does not arrive to the 7pm on the scheduled date without contacting (up to 1 hour after scheduled arrival time if notified separately in advance) or does not contact, it is regarded as a cancelation.

3. As for the cases where cancelation occurs according to the previous paragraph, if a customer was unable to contact due to non-arrival or delay of public transportation means including trains or planes, or if otherwise recognized for how causes were not from a customer, the cancelation charge mentioned in the paragraph 1 is not applied.

Article 6 (Cancelation of reservation)

Our hotel is eligible to cancel the reservation in the following cases if otherwise determined.
1. If relevant to from paragraph 1 to 8 in the Article 2
2. If it is false from the paragraph 1 in the Article 3
3. If not paying for the reservation deposit specified in the paragraph 1 of Article

Article 7 (Registration procedures)
Customers are required to proceed following procedures at the front desk on the day when they arrive.

1. Records of the matter in the paragraph 1, Article 3
2. Records of the matter in the paragraph 2, Article 3

Article 8 (Payment)

1. Payment is to be made at the hotel accounting when customer leaves or if requested by the hotel via currency, traveler's check, or coupon.
2. Accommodation fee is charged if a customer does not randomly stay at the room after starting to use it.

Article 9 (Check out time)

1. Customers are required to check out from the room at our hotel at noon
2. If check-out time is past, following additional fee is applied.
  ㆍUntil 3pm: 30% of room charge
  ㆍUntil 6pm: 50% of room charge
  ㆍAfter 6pm: The full amount of room charge

Article 10 (Refusal of accommodation)

Our hotel is eligible to refuse the continuous accommodation in the following cases even during the stay of accommodation.
1. If relevant to from paragraph 3 to 8 of the Article 2
2. If violating the rules of usage

Article 11 (Obeisance of usage rules)

Customers of our hotel are suggested to follow usage rules determined and posted in the hotel.

Article 12 (Responsibility of accommodation)

1. Our hotel is responsible for accommodation from when a customer checks-in at the front desk to when a customer checks-out.

2. Our hotel is not responsible for all the issues caused when a customer fails to use usage rules posted in the hotel.

3. If it is not possible to provide rooms for accommodation to a customer due to responsibilities of our hotel, other accommodation facilities are provided to a customer in the same or similar conditions.

Article 13 (Business hours)

Business hours of our hotel are specified in the annex paper.

+82-54-850-9700

Weekday 09:00 ~ 21:00
Holiday 09:00 ~ 18:00

Check in/Check out
Check In 15:00 / Check Out 11:00

+82-54-850-9770

Throughout the year 09:00 ~ 18:00

+82-54-850-9733

Weekday 09:00 ~ 21:00
Holiday 09:00 ~ 21:00

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Arpina Corporation | Company Registration Number : 508-81-28345 | CEO : Kim Huiyeop | 346-69, Tourist Complex-ro, Andong-si, Gyeongsangbuk-do, Korea (Seonggok-dong 1546)
TEL : +82-54-850-9700 | E-mail : richell9700@daum.net

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